The Joker’s Den: some serious stuff…
Terms and Conditions: Don’t Say We Didn’t Warn You...
We’re based in New Zealand, and we operate under New Zealand law—because, apparently, random chaos doesn’t mix well with legalities. All prices are in NZD (and yes, GST is included, because tax is no laughing matter – even for a Joker).
As for colours, we do our best to make sure they match what you see on screen. But just like finally meeting your hero, things can sometimes be a little different in real life. We can’t promise the exact colour will pop up in your order like it does on your screen, but it will be close. Hopefully.
Disclaimer – We’re Not Out to Get You (But We Are Out to Get Your Package to You)...
We’re committed to making your experience as smooth as possible. But if something goes wrong, let us know. We'll make it right, even if we have to juggle flaming darts to do so.
Privacy Policy: We Won’t Tell Your Secrets...
Unlike some other policies that go on and on (who has time for that?), our Privacy Policy is simple.
We don’t sell your secrets to the highest bidder. Your personal information is not for sale, trade, or barter – not even for a set of original Phil Taylor darts that he won his 1st World title with (ok, maybe for that). We respect your privacy like a secret handshake.
Credit card info? Don’t worry. Your credit card details are encrypted so no one can sneak a peek, not even us!
And if you’re ever feeling suspicious or have a burning question, give us a shout. We’re here to help.
Our Shipping Policy - Getting the goodies in your grubby little hands...
Your order will be shipped faster than you can say “One Hundred and EEEEIIIIGGGHHHTTYYYYYYY” — (ok, we’ve exaggerated a little there). It’s more accurate (and boring) to say that items will leave the Den within 24 to 48 hours (Monday to Friday, except public holidays, because even jokers need a rest and a chance to play the odd dart tournament or two).
Right now we’re only shipping to NZ addresses, world domination is still a work in progress.
Unfortunately your PO Boxes, Private Bags, or secret lairs are off the cards for delivery. But, if you're sending it to a workplace, make sure you toss in the company name so your package doesn’t end up in a random office breakroom… indefinitely. Once your order is placed, expect an automated confirmation email with all your purchase details.
Wanna know where your parcel is at all times? No problem! We will send you tracking info to keep you in the loop, from start to finish. But, remember: double-check your address! If your order gets lost due to a wrong address, we’re not responsible for the laughing gas you’ll have to inhale paying for it again.
Return/Refund Policy: Fo' Schizzle my Nizzle...
We follow the New Zealand Consumer Guarantees Act 1993 (even Jokers follow the rules of “the man”).
That means if it's broke, we’ll fix it. If it's wrong, we'll right it.
Get in touch with your order details and a description/photo of the problem and we’ll sort it faster than you can hit a blind 180. We might even cover return postage if it’s our fault or arrange a pick-up (because we are pretty awesome like that).